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Feedback and complaints
We want to hear from you, whether it's a compliment, a suggestion or a complaint. Your feedback helps us improve.
How to give feedback
You, your family, carer, advocate or anyone acting for you can contact us in whatever way suits you. You can also make a complaint anonymously.
Phone(02) 8328 2888
Email[email protected]
Online formSend us a message
Your support workerTell them and they'll pass it on
What happens next
We acknowledge your feedback and record it.
We talk with you about what happened and the outcome you'd like.
We look into it fairly and keep you informed.
We tell you the outcome and any changes we make.
Your rights
Making a complaint will never affect your services. You can have an advocate, family member or friend support you, and we can arrange an interpreter.
Prefer to talk to someone independent?
You can contact these organisations at any time. You don't need to complain to us first.
| Organisation | For | Contact |
|---|---|---|
| NDIS Quality and Safeguards Commission | Complaints about NDIS supports and services | 1800 035 544 ndiscommission.gov.au |
| Aged Care Quality and Safety Commission | Complaints about aged care services | 1800 951 822 agedcarequality.gov.au |
| Older Persons Advocacy Network (OPAN) | Free, independent aged care advocacy | 1800 700 600 |
| Disability Advocacy Finder | Find a free disability advocate near you | disabilityadvocacyfinder.dss.gov.au |
| TIS National | Free interpreting service | 131 450 |
| National Relay Service | If you're deaf, or have a hearing or speech impairment | 133 677 (TTY) 1300 555 727 (Speak and Listen) |